FOREWORD:
It is human and systemic capabilities, practices, and behaviors that make organizations effective. Organizational development seeks to strengthen the informal organization beyond the organizational structure or the specifics of the organization design. It is concerned with the performativity of actual organizational processes and how they promote or impede formal business processes. Leadership development and organization development are deployed in relation to organizational change. Organization development is often focused on current or recent change, that is supported by organization development in the context of change management programs; leadership development, on the other hand, is deployed to build leaders that can steer organizations through future change. The Manager’s or Supervisor’s position requires a combination of leadership styles, strategic intent, principle-centered approach, common sense, patience and a fundamental understanding of how to work with people towards the desired organizational development. After-all, people are the life force of an organization. Obviously, there is the need to improve leadership, staff management & organizational skills; understand the mechanics of productivity from as many core management principles and pertinent angles.
This Program will provide abundance skills & motivation including an overall in-sight into the ways of becoming an effective & more experienced manager so as to be able to speed up performance & productivity. To increase productivity, first & foremost requires the initiation of change towards the renewal of managerial performance expounded with indispensable leadership skills. Managers must be able to persuade and convince people not only to embrace change and work in harmony but also to double if not triple their efforts and this call for leadership empowerment among managers.
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MODULE 1
LEADERSHIP – THE BEGINNING
01. The Leadership Paradigm: “Building Bridges into the Future”
02. Economic crisis and You
03. Confronting an economic downtrend
04. Competitive challenges!
05. The impact of leadership on performance
06. Understanding & appreciating the qualities of a corporate leader
07. The different leadership styles and how it affects performance
08. How to Become a Situational Leader: Avoid the downfall of just one leadership style
09. Reinventing the effective leadership style
10. Revealing the good and bad attitude of managers/leaders and how it impacts on performance
11. Managerial approach versus leadership style
12. PERMA Model: positive emotion, engagement, positive relationships, meaning and accomplishment/achievement
13. Maslow’s Hierarchy of Needs
14. Ways towards managing change
15. POSTDC towards Vision & Mission
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MODULE 2
MOTIVATING EMPLOYEES
01. Employee personality assessment
02. Ways to motivate employees: Financial & Non-Financial Motivation
03. Herzberg’s Two-Factor Theory
04. Review of the Psychosocial Work Environment – Both physical & psychological:
Find out what is holding them from being innovative & seriously productive
05. Improving employee to employee working relationship
06. What to do when worker’s personal problems affect job performance
07. Praise & Rewards
08. Structuring employees’ Jobs
09. Getting new employees off to a fast start
10. Providing On-the-Job Training
11. Job design
12. Employees & Goals
13. Giving constructive criticism
14. Performance appraisals
15. Handling absenteeism & tardiness
16. Shaping up problem workers
17. Establishing rules & ethics
18. Building a cohesive team
19. Personality styles & effective interaction
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MODULE 3
EFFECTIVE SUPERVISORY & MANAGERIAL SKILLS
01. Focusing on the human side of management
02. How to communicate & manage persuasively
03. Effective time & resources management
04. The proven 5F on managing employees
05. How to be a great coach
06. The 4 Basic Leadership Styles: Directing-Coaching-Supporting-Delegating
07. Changing established work patterns
08. Conducting not just meetings but effective meetings
09. Forming & leading quality circles
10. Making better decisions
11. Managing conflict
12. Managing stress
13. Improving relations between groups & departments14. Performance Evaluation on Inter-dependency: Between manager & staffs and among the staffs
15. Establishing the Mutual Expectation Check List (MECL)
16. How to build effective teamwork
17. Teaming up Employees: Improve working relationships & prevent silo management
18. Leadership Efficiency: Attitude, Professionalism & Organization
19. Leading & developing strategic plans
20.Problem Solving and Decision-making
21. Setting Objectives against KPIs
22. Getting Out of the Velleity Trap
23. Understanding the Psychology of Leadership
24. Strengthen your IQ, EQ, CQ & AQ
25. Reviewing the approach to Kaizen & ‘Poka Yoke’ to achieve TQM
26. BPR towards high performance
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TRAINER'S PROFILE
William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant and compelling corporate trainer & motivator on Leadership Empowerment, Managerial & Supervisory Skills, Strategic Management, Teambuilding, Interpersonal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mindset Change, TQM, and High-Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe. He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Corporation of Malaysia (HRDC). Academically, he has acquired a Diploma in Sales Management, a Diploma in Business & Management, a BA majoring in Psychology and a PhD in Organizational Behavior. Working Experience - With his more than 30 years of multi-industrial experiences complemented with his years as a professional corporate trainer since 1999, he has amassed volumes of skills, techniques, and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experiences. During this 1-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants. All in all, he has provided corporate training to more than 700 companies ranging from various manufacturers, universities, hotels, time-share companies, wholesale companies, housing developers, forwarders, pharmaceutical companies, MLM companies, fund management companies, banks and insurance companies etc. both locally in Malaysia and abroad. His approach to facilitating seminars is expounded with years of experience, research-based & is up-to-date informative as well as edu-taining, highly motivating and at the same time pragmatic to ensure that learning is effectively projected into action and results. He has to-date directed & produced 2 astounding motivational training videos:
(1) Manifestation & Transformation (2) The Kung-Fu of Business Management
His fields of expertise on corporate training among many other soft skills programs include:
(1) a wide range of Leadership Development Skills Programs,
(2) a series of Corporate Teambuilding & Team-bonding,
(3) Interpersonal & Communication Skills,
(4) Corporate Ethics & Discipline,
(5) Sun Tzu Art of War in Strategic Marketing,
(6) Professional Selling & Negotiation Skills,
(7) Sales Motivation,
(8) Sales Psychology,
(9) The Sales Samurai,
(10) a wide range of Customer Service Programs,
(11) Public Speaking Skills,
(12) Mind-set Change,
(13) Personal Development,
(14) Time Mastery & Goals Getting,
(15) Creative Thinking & Problem Solving,
(16) The Six Thinking Hats,
(17) Confidence & Power in Dealing with People,
(18) Stress Management,
(19) Security Management,
(20) Telephonic Skills,
(21) Grooming & Personality Enhancement
DRC Management & Training PLT
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