MANAGERS AND SUPERVISORS DEVELOPMENT 

                   Exclusively delivered by Dr. William Leon Chua                      

INTRODUCTION

A dynamic manager & supervisor is the lead to successful business, teamwork, agency force and all things related to success and achievements. Having a manager or supervisor who is professional is not good enough in this borderless era, instead, he or she must be street smart to recognize elements that can help to boost the success of his team and organization and most importantly, he or she must be people savvy. This program will expound on the key elements of how to be a manager or supervisor with high impact.

OBJECTIVES OF THIS PROGRAM

Upon completion of this program, participants should:

-    Be equipped with strategic leadership skills instrumental to achieving higher organizational        productivity and effectiveness as change agents for meeting the challenges of globalization

-    Develop and acquire effective leadership skills so as to promote interpersonal harmony, teamwork and organizational performance’

-    Be able to assume greater job responsibilities and handle different types of employee problems more effectively and confidently

COURSE OUTLINE

             DAY 1

1.       Increasing Productivity and Competitiveness

-          Meeting the Challenge of globalization

-          Understanding the Key Concepts of Productivity

-          Why do managers & supervisors need to increase productivity?

2.       The major Functions & Roles of Managers and Supervisors

-          The functions of managers and supervisors

-          The roles played by managers and supervisors

3.       The Key Concepts of A Strategic Leader

-          Strategies of A Strategic Leader

-          Qualities needed to meet the challenges of globalization

4.       Developing and acquiring effective leadership skills

-          The Habits of Highly Effective People

-          Increasing E.Q. – the New Key to success

5.       Understanding Employee’s Job Behavior

-          What determines good job performance?

-          The concepts of influence power

-          Positive work attitudes

DAY 2

6.       Practicing Assertive Communication Skills

-          Principles of interpersonal communication

-          Key communication skills

-          Active listening skills

7.       Motivating Individuals towards Higher Productivity

-          The positive impact of motivating workers

-          Understanding motivational theories

-          The power of positive reinforcement

8.       Building A Productive Team

-          The process of team building

-          Task –oriented and relationship skills

-          An Experiential Learning – Team building exercise

9.       Effective Problem Solving & Decision Making

-          The importance of decision making in the workplace

-          The process of decision making

WHO SHOULD ATTEND

Heads of departments, managers, supervisors, line-leaders or any staff involved in the management and supervision of people.

TRAINING METHODOLOGY

A highly interactive approach involving lectures, case studies, simulations, role plays, question and answers, and preparation of an action plan.

DURATION

2 Days, both days from 9am – 5pm,

With tea-breaks from 10.30am-10.45am / 3.30pm-3.45pm and lunch from 01..pm – 02.00pm     

TRAINER’S PROFILE

William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant and compelling corporate trainer & proficient motivator on Mindset Change, Brain Booster, Attitude Enhancement & Development, Time Management for Improving Performance, Leadership Empowerment, Strategic Management, Teambuilding, Interpersonal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mindset Change, TQM, and High-Performance Management etc. He speaks to audiences in around the Asia-Pacific Region, and occasionally in Europe. 

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and he is a registered corporate trainer with the Human Resource Development Corporation of Malaysia (HRDC) since 1999.

Academically, he has acquired a Diploma in Sales Management, a Diploma in Business & Management, a BA major in Psychology and a PhD in Organizational Behavior. 

Working Experience - With his more than 30 years of multi-industrial experiences complemented with his years as a professional corporate trainer, he has amassed volumes of skills, strategies, techniques, and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experiences. 

During this 1-day program he will impart more than 30 years of his research and invaluable training experiences on the subject matter to the participants. All in all, he has provided corporate training to more than 700 companies ranging from various manufacturers, universities, hotels, time-share companies, wholesale companies, housing developers, forwarders, pharmaceutical companies, MLM companies, fund management companies, banks and insurance companies etc. both locally in Malaysia and abroad. His approach in facilitating seminars is expounded with years of hands-on experience, research-based & is up-to-date informative as well as edu-taining, highly motivating and at the same time pragmatic to ensure that learning is effectively projected into action and results. He has to-date directed & produced 2 astounding motivational training videos: (1) Manifestation & Transformation (2) The Kung-Fu of Business Management.

His fields of expertise on corporate training among many other soft skills programs include:

(1) a wide range of Leadership Development Skills Programs,

(2) a series of Corporate Teambuilding & Team-bonding,

(3) Interpersonal & Communication Skills,

(4) Corporate Ethics & Discipline,

(5) Sun Tzu Art of War in Strategic Marketing,

(6) Professional Selling & Negotiation Skills,

(7) Sales Motivation,

(8) Sales Psychology,

(9) The Sales Samurai,

(10) a wide range of Customer Service Programs,

(11) Public Speaking Skills,

(12) Mind-set Change,

(13) Personal Development,

(14) Time Mastery & Goals Getting,

(15) Creative Thinking & Problem Solving,

(16) The Six Thinking Hats,

(17) Confidence & Power in Dealing with People,

(18) Stress Management,

(19) Security Management,

(20) Telephonic Skills,

(21) Grooming & Personality Enhancement etc.

DRC Management & Training PLT

Website: www.asia-seminar.com

Email: drleonchua@gmail.com / william@asia-seminar.com

WhatsApp: 013-7296728