WHY YOU SHOULD ATTEND
Implementing and correctly cascading of organization strategies is an invaluable tool that can qualitatively and quantitatively determine the direction of any company. SIX CORPORATE VALUES: PERFORMANCE FOCUS, INTEGRITY, COMPETENCY, TEAMWORK, REWARD AND RECOGNITION are integral. Working professionals serving in the organization actively need to understand not only to see but how they can best perform and meet the business needs as a corporate entity. What would it mean if all the people in the organization knew how their job performance will affect corporate strategies? If they knew how their daily tasks and activities, will impact and affect their colleagues and managers performance? What If they view their jobs not as a collection of unrelated tasks but as a sequence of activities forming the value-chain that contributes to the overall organization performance. The Key Result Areas (KRAs) framework is an effective way of creating this knowledge and understanding for all jobholders. Once that is achieved, each individual can begin to see the macro-view on the importance of their contribution and how meaningful it is to the overall corporate performance measurement and targets. Developing objectives and meaningful KEY PERFORMANCE INDICATORS (KPIs) is the key.
These two (2) days workshop will help participants to be aware, identify and develop performance measures for tracking individual performance so that organizational and business goals can be attained. This Program will help participants to gain an insight on how their job performance affects corporate strategy and its contribution towards the value-chain directly or indirectly towards organizational goals and targets by assisting them.
At the end of this workshop, participants should be able to:
o Understand and appreciate the importance of Performance Management
o System and the relation to Organizational Direction
o Develop Individual Job Type – Area Of Focus and Key Performance
o Set Indicators (KPIs) – Measurements & Targets
o Understanding the techniques and principles for setting KPIs
o Develop Action Plan to help in the implementation of the various Area of Focus
WHO SHOULD ATTEND
Any personnel, who are involved in analysing, designing, implementing & making decisions about organisational strategic planning, including:
 Directors/ CEOs
Heads of Departments
Middle Management Staff
Frontline Executives
Job Descriptions Specialists
HR Managers
HR Executives
Placement Specialists
WORKSHOP METHODOLOGY
v Interactive Facilitations on Knowledge and Concepts
v Interactive Learning Framework
v Alignment of Corporate Measures with Individual Performance Measures either direct or indirect
v Group Discussion and Brainstorming
v Output –Based Activities / Exercises based on actual Job Types
v Case Study on real life examples
v Outcomes focused with Actual Outputs to take home for implementation
WORKSHOP AGENDA – Day 1
· 09:00am – 10:30am
Module 1 - Understanding the Context
Part 1
o What is the Vision for the Future?
o What is the Strategy? How will the strategic vision be accomplished?
o What are the organization''''s objectives? What needs to be done to keep moving in the strategic direction?
o What are the Critical Success Factors? Where should the focus be to achieve the vision?
Module 2 - Corporate Performance & Competency Management
· Balance Scorecard Concept (BSC)
· Perspective of BSC
1. Financial perspective (financial results)
2. Customer perspective (customer satisfaction)
3. Internal perspective (Continuous improvement of internal processes)
4. Learning and growth perspective (the organization’s innovation and improvement activities)
· Performance measure:
Part 1:
◦ Cost-related
◦ Quality-related
◦ Time-related
◦ Benefit related
Part 2:
§ Department overall performance
§ Organization
§ Individual (head)
Module 3 – Appreciating Performance & Competency Management
o Orientation And Workplace Analysis
o Study and analyze What Are Common Workplace Hazards?
o Understand the root cause of disorganization
o What is Habit Forming Process (HFP)?
o Team Energiser – Group discussions, exercises & brainstorming
Tea/ Coffee Break: 10:30am – 10.45am
· 10:45am – 01:00pm
Module 4 – Employees Goals & KPIs
How an individual employee''''s goal is linked to organizational strategy:
Example:
· Organizational Vision – To be known for our superior customer service and satisfaction.
· Organizational Objective – To reduce the number of dissatisfied customers by 25%.
· Organizational KPI – The number of customer complaints that remain unresolved at the end of a week.
· Team Member''''s Goal – To increase the number of satisfactory complaint resolutions by 15% this period.
Module 5 – Initial analysis of current Measurements and Targets of each Participant''''s Terms of reference
o What, why & how a Measurements & Targets are performed
o Review of company goals, department and individual goals and targets
o Appreciation of Strategic Management in relation to
Performance Management
o Team Energizer – Group discussions, exercises & brainstorming
Lunch Break: 01:00pm – 02:00pm
· 02:00pm – 03:30pm
Module 6– Understand the Area of Focus using KRA Framework
o Departmental and Divisional VS Individual Job Scope/Tasks Analysis
o Human performance & technology o The linkage between KRA and Performance Appraisal Systems
Tea/ Coffee Break: 03:30 – 03:45pm
· 04:00pm – 05:30pm
Module 7 – KRA Deliverables
o Analysis of Area of Focus by the participants on various Job types
o Identify Key Activities in relation to Area of Focus
o Team Energiser – Group discussions, exercises & brainstorming
WORKSHOP AGENDA – DAY 2
· 09:00 – 09:15
Rundown on Day 1 Learning Outcomes
· 09:15 – 10:30
Module 8 – Understand the Key Performance Indicator (KPI) Methodology
o KPIs Framework and The Process of Cascading
o Interpretation & collation of data
o Establishing KPIs for Departmental and Individual Targets
o Team Energiser – Group discussions, exercises & brainstorming
· Tea/ Coffee Break: 10:30am – 10:45am
· 10:45– 01:00pm
Module 9 – Selection of the different types of measurements
o Case study & presentation by groups
o Brief & debrief
o Team Energiser – Group discussions, exercises & brainstorming
Lunch: 01.00pm – 02.00pm
· 02:00pm - 03:30pm
Module 10 - Analysis of Measurements
o Critical Analysis and Interactive Questioning
o Establishing KPIs, justification & rationale
o Practical Checklist and Feedback
o Alignment with vision, mission & policy statement
o Provisions for a rework (if asked to do so)
Tea/ Coffee Break: 03:30pm - 03:45pm
· 04pm – 05.30pm
Presentation to Management
o Performance & Competency Management Framework in Action!
o Current challenges of implementing KRAs and KPIs
o Getting the Management to ‘buy in’
o Implementation, communication & ‘Roll Out’ process
o Case study & presentation of a segment of KRAs & KPIs recommendation to Management
o Emphasis on qualitative aspects, innovativeness, solutions, type of intervention, recommendations, justification, ROI, benefits & budgetary considerations
· Team Energiser – Group discussions, exercises & brainstorming
End of Programme
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