MENTORING & COACHING

~ The Art and the Skills ~

Foreword:

Mentoring, or the process of mentorship, is really a growing, strengthening bond that occurs between a mentor, who is more experienced, not necessarily older, but who is certainly wiser; and his or her protégé, a mentee or someone who is less experienced and wise, and who therefore needs to be guided by the mentor. The concept of mentorship has long been known and tracked in history.

One of the most important skills a manager needs to have is to be able to mentor the team. Good mentors are natural leaders and mentoring is an art that they practice. They realise that in addition to getting the job done, they are also responsible to their team. The ultimate goal of mentoring is to help an employee attain psychological maturity and effectiveness. Mentoring thus is a collaborative, mutually beneficial partnership between a mentor who possesses a set of learned skills and knowledge.

PROGRAM OUTLINE

o   Introduction to Mentoring

o   Definition of Mentoring

o   Benefits to the Organization

o   Objectives of a Mentoring Scheme

o   Characteristics of a Mentoring Program

o   Role of the Mentor

o   Responsibilities of the Mentor

o   Attributes of the Mentor

o   Role of the Mentee

o   Features of the Relationship

o   Mentoring Styles

o   Coaching & Mentoring

o   Mentoring Skills & Guidelines

o   Profiling your Protégé

o   Enhancing the Mentoring Relationship

o   The Importance of Periodic Evaluation

o   Your Role as a Mentor

o   E-Mentoring

o   The Mentor’s Pledge

Objectives of this Course:

Learning mentoring and coaching skills to enhance staff attitude, performance and increase productivity

Duration:

2 Days from 9am - 5pm on both days,

With tea-breaks from 10.30am-10.45am / 03.30pm-03.45pm and lunch from 01.00pm – 02.00pm on both days

Training Methodology:

Lecturing – Case Studies – Videos – Brainstorming – Interactive Learning – Attempting Actual Situations

TRAINER’S PROFILE

Dr. William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High Performance Management etc.

He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organisational Behaviour from IUKL.

Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer, he is a corporate trainer qualified with years of in-depth multi-industrial experience.

During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants.

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, pharmacies, housing developers, hotels, wholesalers……to banks and insurance companies etc.

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.