Business Etiquette & Protocol:

Creating A Winning Image and Business Relationship

1-Day Programme

Introduction

In today’s competitive business climate and global economy, manners, dining skills, protocol and etiquette are playing a paramount role in day to day business encounters. Strategic alliances and corporate restructuring require that savvy executives master the nuances of protocol in business and social situations. Manners really do matter. Business etiquette is more than just eating with the right fork.

Knowledge of business etiquette and manners can enhance personal effectiveness and communication and adds to the bottom line.

This workshop will be facilitated by facilitators with international experience: Philip Tan and Neda Nazemi. They have helped many executives hone their business etiquette and develop finesse in their communication skills.  Philip and Neda will combine their expertise and experience and share them with delegates of the programme.

Learning Outcomes:

At the end of the programme, delegates are expected to be able to:

ü      Display good communication patterns

ü      Cultivate actions of good business etiquette

ü      Use voice intonation

ü      Speak clearly and confidently

ü      Develop good listening skills

ü      Cultivate pleasant personality

ü      Know the Do’s and Don’ts involving Dress, Clothing, Body Language and       Gestures

ü      Be aware of the Do’s and Don’ts involving Dining, Gift-giving, Meetings,       Customs, Protocol, Negotiation, and General behavioral guidelines

ü      Be alert on the Do’s and Don’ts involving Greetings, Introductions, and         Conversational guidelines

ü       Know the accepted behavior of business etiquette of different countries

PROGRAMME OUTLINE:

SESSION 1
Introduction To Business Etiquette & Protocol

v     Definition of  ''Business Etiquette''  &   ''Protocol''

v     Understanding the link between etiquette & protocol

v     Importance of etiquette & protocol in the business & social circles

SESSION 2
Greetings & Correct Forms of Address

v     Various forms of greetings

v     The impact of cultural influences

v     Formal address vs Informal address

v     Titled persons  vs  Non-titled persons

v     Correspondences

v     Foreign hierarchy

SESSION 3
Titles, Honorifics & Order of Precedence

v     Types of  titles

v     Using the appropriate honorifics  ( YB, YAB, Y.Bhg, YM, etc.)

v     Federal Order of Precedence

SESSION 4
Personal Grooming

v     Colour Image

v     Choosing the right clothes

v     Hair style

v     Jewelry

SESSION 5
Initiating Proper Introductions

v      Self -introduction

v      Group introductions

v      Third party introductions

v      1 - way  vs  2 -way introductions

Training Methodology

This training is filled with useful and applicable content. Participants will be encouraged to participate for experiential learning to take place. Videos, debriefing techniques and Q & A sessions will be used for interactive sessions. All skills learned from the programme are transferable.

THE FACILITATOR

PHILIP TAN LL.B (Hons); Dip International Advertising (IAA),

Cert.Ed (TESOL). MBA (Hull)

Highly experienced facilitator, motivator and public speaker Philip Tan will facilitate this programme.

A facilitator of varied experience and skills, Philip has his postgraduate management education from the University of Hull, UK. He has served in various capacities in senior management. He has held the responsibilities of vice president of a leading institution of higher learning, chief operating officer of an MSC status company, director of continuing professional education in a hospitality entity and group sales manager of an MLM. He has also served as Senior Examiner for the Chartered Institute of Marketing (CIM), Asia Pacific Board of Examiners. Philip has also trained headmasters, senior assistants and teachers from the Ministry of Education, the Government of Malaysia, in the use of Executive English. Philip is able to draw upon his past experience and varied qualifications and share them with his participants.

Philip has trained participants from various organisations that include MAYBANK, Public Bank, Corus Hotel, MUI Group, Malaysia Pan Pool S/B, Education Ventures S/B, Fulcrum Management, KUB ROC, Ministry of Education, Jebsen & Jessen, PERDASAMA, FELDA, Johore Tenggara Oil Palm (JTOP), Cadbury, SABIC, Kingdom of Saudi Arabia, Oman Telecom, LENO Marketing S/B, Antah Schindler, Texchem, Premium Nutrients Berhad, Machine Knives S/B,  DTZ Property Consultants, etc

COMMENTS BY PARTICIPANTS:

Ms Pel Loh, Vice President / General Manager Corus Hotel / MUI Group

“An exciting presenter that keeps us alert”

 Mr Guan Swee Kwee, Managing Director, Japan Pulp and Paper

 “His charisma and sense of timing keep the audience focused and entertained”

 Puan Linda Tai, Penolong Pengarah / Assistant Director, Ministry of Education.

 “That is what we want from a training provider – content plus excitement”.

Mr U.K. Menon, Academic Director, Stamford College.

“After Philip hits the stage, whoever comes after will have a tough act to follow.”

Mr. Ee Chong Kok, Sales Director, Art Printing Works. (APW)

“Articulate. Perceptive. Witty – A Precise Wordsmith.”

Mr Raymond Chan, Managing Director, Tien Wah Press S/B.

“I would recommend him”

Professor James D. Graham, Head of Special Projects South East Asia for University of East London.

“He derives his authority from the credibility of his experience and expertise”