PROCEDURES FOR THE OFFICE PROFESSIONALS

Objectives:

You will learn to:

              ·      Be a productive member of an office team

             ·       Communicate effectively – both orally and in writing

          ·        Manage Records

          ·        Assist in the preparation of meeting

          ·        Lead and supervise other

          ·        Advance on the job

Module 1:

The Changing Workplace

·        The Information Age Office

·        Changes in the Working Environment

·        Career Opportunities

·        Your Career Path

Module 2:

The Office Team and Environment

·        The Internal Team

·        The External Team

·        Organizational Communication

Module 3:

Productivity in the Office

·        The Office Professional and Stress

·        Time Management

·        Time Management Techniques

·        Time Management Systems

Module 4:

Office Communication

·        Communication and Self-Concept

·        Verbal and Nonverbal Communication

·        The Communication Process

·        Reduction of Communication Barriers

·        Communication – A Growth Process

Module 5:

Presentations

·        Presenting Letters

·        Presenting Reports

·        Preparing and Delivering Oral Presentations

·        Presenting as a Team

Module 6:

Records Management

·        The Importance  of Records Management

·        Trends in Record Management

·        Indexing Rules

·        Records Retrieval, Retention, Transfer, and Disposal

Module 7:

Meetings

·        Meeting Effectiveness

·        The Office Personnel’s Role in Meetings

·        Responsibilities of the Office Professional for Conferences.

Module 8:

The Office Professional’s Career

·        Employment and Advancement

·        Leadership and Management

Duration: 2 days

Target group: Office administrators, secretaries, personal assistants, supervisors and line leaders.

Methodology:

An interactive approach involving lectures, power point presentations, case studies, self- assessment, questions and answers, simulations and games would be adopted.