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FOREWORD
In an ever-changing and evolving world, possessing
the right attitude and experience; and the ability to think critically and
solve complex problems is a cornerstone of continuous success. Cultivating
these skills not only empowers individuals to navigate challenges and
overcome crisis and problems effectively but also enhances their capacity for
innovation and informed decision-making. This program delves into the art of
nurturing critical thinking and problem-solving abilities, providing
insights, strategies, and realistic applications to sharpen intellectual
prowess. The best way is by developing a strong adversity quotient (AQ) on
top of the intellectual quotient (IQ) as the latter on a stand alone will not
do well.
Problem-solving
skills are the ability to identify and analyze problems, brainstorm
solutions, and implement the best ones. They are a sought-after soft
skill by employers, as they demonstrate the ability to handle unexpected
challenges and complex issues that may arise from time to time.
Problem exists whenever objectives are not being
met. It is all about what is happening vs. what is wanted to happen. Problem
Solving is the process of taking corrective action to meet objectives. Decision
Making is the process of selecting an alternative course of action that will
solve a problem. The first decision is whether to take corrective action or
measures.
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COURSE OUTLINE
DAY 1
1. Managerial & Leadership Roles
2. Suggestions to Build Creativity
3. Establishing a Creative
Atmosphere
4. Programmed & Non-Programmed
Decisions
5. Factors Influencing Decision
Making
6. Decision Making &
Problem-Solving Skills
7. Decision-Making Principles
8. Why Groups are more Effective
Decision Makers
9. Functional Theory of Decision
Making
DAY 2
1. Why Use Decision-Making
Procedures?
2. Ways in Which Decision-Making
Procedures Vary
3. Decision Making Procedures
4. Decision Making and
Problem-Solving Steps
5. Organizational Models of
Decision Making
6. Levels of Decision Making
7. Decision Making Procedures
8. Choosing a Procedure
9. Paradox of Using Procedures
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ABOUT THE TRAINER
Edison Pang: Experienced Trainer, Coach, and Motivational Speaker
Edison is a dynamic and seasoned motivational coach, trainer, and speaker with over 30 years of professional experience in training and development across diverse industries, including banking, insurance, takaful, manufacturing, retail, SMEs, and more. Specializing in soft skills development and sales management, he has trained over 100,000 participants in Malaysia and internationally, with assignments in
Singapore, Indonesia, Cambodia, and Thailand. Holding a Master’s degree in Business Administration with a focus on Islamic Banking and Takaful from Asia e University, Edison is a dual-qualified Financial Planner and Shariah Financial Planner. He is also certified in globally recognized programs such as The Seven Habits of Highly Effective People, HRD Corp’s Accredited Trainer (TTT), Neuro-Linguistic Programming (NLP), Influencer, Awareness Before Change (ABC), and numerous leadership, sales, and team-building workshops. Edison’s passion lies in fostering individual and organizational excellence through a combination of coaching, facilitation, and tailored educational programs. His engaging training style integrates case studies, role-plays, storytelling, and interactive activities designed to break mental barriers and inspire growth. His expertise spans a wide range of topics, including leadership, negotiation, customer service, time management, team synergy, and financial planning. With a commitment to shaping attitudes and unlocking potential, Edison’s mission is to elevate personal and professional performance, helping others achieve their goals through insight, skill development, and motivation. He speaks and writes in English, Mandarin, and Bahasa Malaysia.
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