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FOREWORD
In an ever-changing and evolving world, possessing
the right attitude and experience; and the ability to think critically and
solve complex problems is a cornerstone of continuous success. Cultivating
these skills not only empowers individuals to navigate challenges and
overcome crisis and problems effectively but also enhances their capacity for
innovation and informed decision-making. This program delves into the art of
nurturing critical thinking and problem-solving abilities, providing
insights, strategies, and realistic applications to sharpen intellectual
prowess. The best way is by developing a strong adversity quotient (AQ) on
top of the intellectual quotient (IQ) as the latter on a stand alone will not
do well.
Problem-solving
skills are the ability to identify and analyse problems, brainstorm
solutions, and implement the best ones. They are a sought-after soft
skill by employers, as they demonstrate the ability to handle unexpected
challenges and complex issues that may arise from time to time.
Problem exists whenever objectives are not being
met. It is all about what is happening vs. what is wanted to happen. Problem
Solving is the process of taking corrective action to meet objectives. Decision
Making is the process of selecting an alternative course of action that will
solve a problem. The first decision is whether to take corrective action or
measures.
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COURSE OUTLINE
DAY 1
1. Managerial & Leadership Roles
2. Suggestions to Build Creativity
3. Establishing a Creative
Atmosphere
4. Programmed & Non-Programmed
Decisions
5. Factors Influencing Decision
Making
6. Decision Making &
Problem-Solving Skills
7. Decision-Making Principles
8. Why Groups are more Effective
Decision Makers
9. Functional Theory of Decision
Making
DAY 2
1. Why Use Decision-Making
Procedures?
2. Ways in Which Decision-Making
Procedures Vary
3. Decision Making Procedures
4. Decision Making and
Problem-Solving Steps
5. Organisational Models of
Decision Making
6. Levels of Decision Making
7. Decision Making Procedures
8. Choosing a Procedure
9. Paradox of Using Procedures
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TRAINER’S PROFILE
Dr William Leon Chua PhD, is the
Founder, Chief Trainer and Principal Consultant of DRC Management &
Training PLT. He is a sought-after management consultant; and compelling
corporate trainer & motivator on Leadership Empowerment, Strategic
Management, Teambuilding, Inter-personal & Communication skills, Strategic
Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War,
Corporate Ethics, Mind-set Change, TQM, and High- Performance Management etc.
He speaks to audiences in Malaysia, around the
Asia-Pacific Region, and occasionally in Europe.
He was a member of the Malaysia Association of
Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM)
and a registered corporate trainer with the Human Resource Development Corporation
of Malaysia (HRDC).
Academically - he has acquired a Diploma in Sales Management, a BA majoring
in Psychology, an MBA and a PhD in Organisational Behaviour.
Working Experience - With his more than 30 years
of multi-industrial experience complemented with more than 20 years as a
professional corporate trainer, he has amassed volumes of skills strategies and
ideas. He is more than a lecturer; he is a corporate trainer qualified with
years of in-depth multi-industrial experience.
During this 2-day high energy program he will
impart 30 years of his research and invaluable experiences on the subject
matter to the participants.
All in all, he has provided corporate training to more than 700 companies
ranging from manufactories, universities, pharmacies, housing developers,
hotels, wholesalers……to banks and insurance companies etc.
His approach to facilitating seminars is –
research-based & up-to-date informative, entertaining, highly motivating
and at the same time, serious in approach to ensure that learning is
effectively projected into action and results.
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