FOREWORD:
The Manager’s or Supervisor’s position requires a combination of leadership styles, strategic intent, principle-centered approach, common sense, patience and a fundamental understanding of how to work with people towards the desired organizational development. After-all, people are the life force of an organization. Obviously, there is the need to improve leadership, staff management & organizational skills; understand the mechanics of productivity from as many core management principles and pertinent angles. Many organizations view supervisory abilities as essential skills, yet many of these organizations lack specific training programs for supervisory roles. The supervisor role at any company is essential. Not only do they help guide employee efficiency, but they are also in charge of creating a healthy company ethos. This is why it’s vital to have practical supervisor skills. This is just the program if you want to learn more about supervisor skills to help you and your company shine. This Program will provide abundance skills & knowledge including an overall in-sight into the ways of becoming an effective & more experienced manager cum supervisor so as to be able to speed up performance & productivity thru’ employees. To increase productivity, first & foremost requires the initiation of change towards the renewal of managerial performance expounded with indispensable leadership & supervisory skills.
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COURSE OUTLINE
MODULE 1
LEADERSHIP – THE BEGINNING
01. The impact of leadership on performance
02. Understanding & appreciating the qualities of a corporate leader
03. The different leadership styles and how it affects performance
04. How to Become a Situational Leader: Avoid the downfall of just one leadership style
05. Reinventing the effective leadership style
06. Revealing the good and bad attitude of managers/leaders and how it impacts on performance
07. Managerial approach versus leadership style
08. PERMA Model: positive emotion, engagement, positive relationships, meaning and accomplishment/achievement
09. Maslow’s Hierarchy of Needs
10. Ways towards managing change
11. POSTDC towards Vision & Mission
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MODULE 2
MOTIVATING EMPLOYEES
01. Employee personality assessment to understand employee motivation
02. Ways to motivate employees: Financial & Non-Financial Motivation
03. Share your company’s vision and performance
04. Enhance Communication
05. Ensure respectful and effective leadership
06. Avoid favoritism & discrimination
07. Review of the Psychosocial Work Environment & Promote work-life harmony
08. Improving employee to employee working relationship
09. What to do when worker’s personal problems affect job performance
10. Foster a Culture of Recognition – Offer Incentives including Praise & Rewards
11. Structuring employees’ Jobs
12. Getting new employees off to a fast start
13. Providing On-the-Job Training
14. Job design & placement of employees
15. Employees & Goals – Include employees in Goal Setting
16. Giving constructive criticism
17. Performance appraisals
18. Handling absenteeism & tardiness
19. Shaping up problem workers
20. Establishing rules & ethics
21. Building a cohesive team
22. Personality styles & effective interaction
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MODULE 3
EFFECTIVE SUPERVISORY & MANAGERIAL SKILLS
01. Mentorship
02. Focusing on the human side of management
03. 9 Important Skills for Supervisors
04. How to communicate & manage persuasively
05. Effective time & resources management
06. The proven 5F on managing employees
07. How to be a great coach
08. The 4 Basic Leadership Styles: Directing-Coaching-Supporting-Delegating
09. Changing established work patterns
10. Conducting not just meetings but effective meetings
11. Forming & leading quality circles
12. Making better decisions
13. Managing conflict
14. Managing stress
15. Improving relations between groups & departments
16. Performance Evaluation on Inter-dependency
17. Establishing the Mutual Expectation Check List (MECL)
18. How to build effective teamwork
19. Teaming up Employees: Improve working relationships & prevent silo management
20. Leadership Efficiency: Attitude, Professionalism & Organization
21. Leading & developing strategic plans
22. Problem Solving and Decision-making
23. Setting Objectives against KPIs
24. Getting Out of the Velleity Trap
25. Understanding the Psychology of Leadership
26. Strengthen your IQ, EQ, CQ & AQ
27. Reviewing the approach to Kaizen
28. Business Process Reengineering (BPR)
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TRAINER'S PROFILE
William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant and compelling corporate trainer & motivator on Leadership Empowerment, Managerial & Supervisory Skills, Strategic Management, Teambuilding, Interpersonal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mindset Change, TQM, and High-Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe. He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Corporation of Malaysia (HRDC). Academically, he has acquired a Diploma in Sales Management, a Diploma in Business & Management, a BA majoring in Psychology and a PhD in Organizational Behavior. Working Experience - With his more than 30 years of multi-industrial experiences complemented with his years as a professional corporate trainer since 1999, he has amassed volumes of skills, techniques, and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experiences. During this 1-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants. All in all, he has provided corporate training to more than 700 companies ranging from various manufacturers, universities, hotels, time-share companies, wholesale companies, housing developers, forwarders, pharmaceutical companies, MLM companies, fund management companies, banks and insurance companies etc. both locally in Malaysia and abroad. His approach to facilitating seminars is expounded with years of experience, research-based & is up-to-date informative as well as edutaining, highly motivating and at the same time pragmatic to ensure that learning is effectively projected into action and results. He has to-date directed & produced 2 astounding motivational training videos:
(1) Manifestation & Transformation (2) The Kung-Fu of Business Management
His fields of expertise on corporate training among many other soft skills programs include:
(1) a wide range of Leadership Development Skills Programs,
(2) a series of Corporate Teambuilding & Team-bonding,
(3) Interpersonal & Communication Skills,
(4) Corporate Ethics & Discipline,
(5) Sun Tzu Art of War in Strategic Marketing,
(6) Professional Selling & Negotiation Skills,
(7) Sales Motivation,
(8) Sales Psychology,
(9) The Sales Samurai,
(10) a wide range of Customer Service Programs,
(11) Public Speaking Skills,
(12) Mind-set Change,
(13) Personal Development,
(14) Time Mastery & Goals Getting,
(15) Creative Thinking & Problem Solving,
(16) The Six Thinking Hats,
(17) Confidence & Power in Dealing with People,
(18) Stress Management,
(19) Security Management,
(20) Telephonic Skills,
(21) Grooming & Personality Enhancement
DRC Management & Training PLT
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