CONFLICT MANAGEMENT

Harnessing Positive Energies

2-Day Workshop

Whether it’s a customer dispute that just won’t let up or employees in complete disharmony, conflict resolution is one hot topic. Left unattended, the fires of conflict only get hotter...

...not to mention more costly for your organization to solve to the mutual satisfaction of everyone involved.

It’s hard to be calm during conflict resolution and only natural during the negotiation process to feel impatient about how the conflict process is developing. But patience will pay huge dividends when implementing effective conflict resolution skills.

This programme is designed to help participants explore techniques and tactics to use to settle disputes of any nature to create long-lasting, sustained, win/win outcomes for them, the company and everyone involved!

LEARNING OUTCOMES

At the end of the Programme, participants are expected to BE ABLE to:

• Use realistic tools and techniques that can be applied the next day
• Develop higher morale
• Cultivate effective communication
• Improve comfort or feelings of security
• Increase productivity
• Increase cross-functional collaboration
• Give higher commitment and loyalty to people they work with
• Achieve greater job satisfaction
• Put in higher degrees of participation
• Retain of subordinate or clients (or reduction of attrition)

LEARNING TOPICS AND PROGRAMME OUTLINE:

DAY 1

Module 1:     THE NATURE OF STRATEGIC PLANNING

·         Stages of Strategic Planning

·         Integrating Intuition and Analysis

·         Adapting to Change

Module 2:      KEY STRATEGIC AREAS

·         Mission Statements

·         External Opportunities and Threats

·         Internal Strengths and Weaknesses

·         Long Term Objectives

·         Strategies

·         Annual Objectives

·         Policies

Module 3:    STRATEGIES IN ACTION

·         Integration Strategies

·         Intensive Strategies

·         Diversification Strategies

·         Defensive Strategies

·         Guidelines for Pursuing Strategies

·         Michael Porter’s Generic Strategies

DAY 2

Module 4:     STRATEGY FORMULATION

·        What is Our Business

·        Knowing Your Mission

·        Getting Your Business Mission To Work

Module 5:     STRATEGY IMPLEMENTATION

·         The Nature of Strategy Implementation and Management Perspectives

·         Annual Objectives

·         Policies

·         Resource Allocation

·         Managing Conflict

·         Managing Structure with Strategy

Module 6:     STRATEGY EVALUATION

·         Evaluating Strategies

·         Strategy – Evaluation Framework

·         Guidelines For Effective Strategic Management

TRAINING METHODOLOGIES

Workshops will be conducted in an interactive manner. Trainer / facilitator will coach, guide, teach and encourage participants to be actively involved. There will be hands-on report writing examples and discussion sessions, etc.

Skills taught and learnt are immediately applicable.

WHO SHOULD ATTEND

Managers. Heads of departments. Executives. All those people who are involved in strategic planning.

THE FACILITATOR

PHILIP TAN LL.B (Hons); Dip International Advertising (IAA),

Cert.Ed (TESOL). MBA (Hull)

Highly experienced facilitator, motivator and public speaker Philip Tan will facilitate this programme.

A facilitator of varied experience and skills, Philip has his postgraduate management education from the University of Hull, UK. He has served in various capacities in senior management. He has held the responsibilities of vice president of a leading institution of higher learning, chief operating officer of an MSC status company, director of continuing professional education in a hospitality entity and group sales manager of an MLM. He has also served as Senior Examiner for the Chartered Institute of Marketing (CIM), Asia Pacific Board of Examiners. Philip has also trained headmasters, senior assistants and teachers from the Ministry of Education, the Government of Malaysia, in the use of Executive English. Philip is able to draw upon his past experience and varied qualifications and share them with his participants.

Philip has trained participants from various organisations that include MAYBANK, Public Bank, Corus Hotel, MUI Group, Malaysia Pan Pool S/B, Education Ventures S/B, Fulcrum Management, KUB ROC, Ministry of Education, Jebsen & Jessen, PERDASAMA, FELDA, Johore Tenggara Oil Palm (JTOP), Cadbury, SABIC, Kingdom of Saudi Arabia, Oman Telecom, LENO Marketing S/B, Antah Schindler, Texchem, Premium Nutrients Berhad, Machine Knives S/B,  DTZ Property Consultants, etc

COMMENTS BY PARTICIPANTS:

Ms Pel Loh, Vice President / General Manager Corus Hotel / MUI Group

“An exciting presenter that keeps us alert”

 Mr Guan Swee Kwee, Managing Director, Japan Pulp and Paper

 “His charisma and sense of timing keep the audience focused and entertained”

 Puan Linda Tai, Penolong Pengarah / Assistant Director, Ministry of Education.

 “That is what we want from a training provider – content plus excitement”.

Mr U.K. Menon, Academic Director, Stamford College.

“After Philip hits the stage, whoever comes after will have a tough act to follow.”

Mr. Ee Chong Kok, Sales Director, Art Printing Works. (APW)

“Articulate. Perceptive. Witty – A Precise Wordsmith.”

Mr Raymond Chan, Managing Director, Tien Wah Press S/B.

“I would recommend him”

Professor James D. Graham, Head of Special Projects South East Asia for University of East London.

“He derives his authority from the credibility of his experience and expertise”